For English, Press 1

Interesting and worthwhile comment there

Megan Elizabeth

I cannot tell you the amount of times that I hear people complaining about having to choose a language when they call into a company. “This is America. We speak English.” To be frank, America does NOT have an official language. Look it up. We don’t. Everyone says our official language is English, but it is not. Can certain states declare specific languages? Yes they can. However, this is not the issue I have. I don’t care what the official language is, nor do I care to discuss WHY we should or shouldn’t declare an official language.

My beef:

The people who complain that it takes them one extra step (so a whopping two seconds) to press a number to have a phone call in a specific language. One of the most frustrating things about my job is answering a call with a customer on the other line who barely…

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